DEFINITIONS AND TERMS

1.1. ORDER ON SITE

This is the recommended method to order products because: 
        -     the product is clearly identified and any errors are avoided;
        -     have permanent access to your order status and comments to our sales consultants adds this command.

Create Account

1.1.1. Enter here and you will be automatically redirected to the account creation page;

1.1.2. To place orders need to register (ie to create a customer account) using identification data available;

1.1.3. The store uses a virtual shopping cart in which you add items using the "ADD TO CART". This button can be found in the product details page.

1.1.4. Once you add a product to cart, it opens the page where the content is presented cart. Now you can change quantities and then click "UPDATE", you can always choose other products, and then send the command using the "BUY" button.

1.1.5. When you decide to send your order on the "MY ACCOUNT" you can choose the type of buyer (natural or legal), billing and shipping addresses, and the arrangements for payment and delivery. You can add your company data or other addresses using My Account. After you have checked the desired options, click on the "CONFIRM" button.

1.1.6. The order confirmation page will review the order information: buyer, billing address/delivery, payment, order products and overall order value. To send your order click "BUY".

THEOTOP SRL are recommended Online Orders because this way we can ensure the processing, tracking and delivery of your Orders as quickly as possible.

1.1.7. In the "MY ACCOUNT" -> "ORDERS" you may access and view all the orders made and the status of their (state).

1.2. PHONE ORDER

For phone orders please call : (+4) 021.323.48.96 | Telekom

1.3. TO OUR OFFICE

Orders at the THEOTOP SRL office can be placed at any time during working hours.
Contact : click here

2.1. Cash payment in our office.

2.2. Payment by  credit card, at our office.

2.3. Payment by bank transfer (payment order).
For this payment method please send invoice request. Delivery of goods is done after confirmation of payment to the account below:

                        Company Name: S.C. THEOTOP S.R.L.  
                        Unique registration no.: RO391391 
                        Trade Register no.: J40/4943/1991 
                        Account: RO 75 RNCB 0075035227580001 
                        Bank: BCR, Sector 4

3.1. From the moment you released the order by phone or online, we deal in a short time of your request.
What we do: check ordering products, their availability, their compatibility (where we ask for that). Ordered from the manufacturer products, we ask delivery time.
We contact you for delivery time communication once we complete the order preparation time.
Information about the order will be sent by mail, telephone contact will be made only if absolutely necessary.
If a product is not in agreement with you we will replace or remove the order.
You can track in real time the evolution and changes made to order in the "MY ACCOUNT" -> "ORDERS".

3.2. An order can go through the following stages: pending, approved, delivered, rejected.

3.2.1. Pending: Order has just been launched, will take over and processing by an THEOTOP operator.

3.2.2. Approved: All products are in stock THEOTOP command, the command can be found at our headquarters or can be delivered by courier.

3.2.3. Delivered: Order was paid and high from THEOTOP headquarters or was sent by courier, in this case the products are to the courier, and will be delivered in the shortest time.

3.2.4. Rejected: The ordered products are not available from the manufacturer at this time. An order can be refused if the buyer waives all products in the order received or if the Seller does not approve the order for reasons specified in section TERMS AND CONDITIONS from Site.

For large orders, we request an advance of 30%.

Discounts, specials and promotions are not cumulative. Discount (by volume) in quantities of more than 100 pieces is 5% of the final price.